Configuration
GFI HelpDesk enables you to run your helpdesk straight out of the box – using the default settings configured prior to shipping. If required you can also customize these settings to suit any particular vulnerability management requirements that your organization might need.
You can customize and configure various aspects of GFI HelpDesk including templates, emails, and .
Topics in this section:
Creating staff accounts and assigning them to teams
Editing or Deleting Notes for an Organization
Importing Users from Other CRM or Mailing List
Editing or deleting notes for a user account
Changing the staff or admin password through the helpdesk
Understanding how departments work
Creating and managing departments
Understanding how custom fields work
Inserting a new custom group and field
Setting up email notifications for your staff
Understanding GFI HelpDesk notifications
Email queues and how they work
Error "From Email is Empty #0..." when parsing emails
Preventing spam in Russian language
Manually adding or removing email ids from banned list
Setting up autoresponders for different email queues
Using break-lines to remove previous replies from incoming emails
Using SPF to avoid emails from being marked as spam
Setting up signatures for outgoing emails
Optimizing the configuration of the email queues
Restricting email queue to accept emails from registered users only
Preventing incoming emails with no subject from creating a ticket
Handling large emails in GFI HelpDesk
Preventing spam emails using Bayesian Filtering
Mail parser rule essentials for setting up email rules
Editing automated email message text
Changing outgoing email addresses for automated emails
Managing your template modifications
Understanding how custom templates work
Building blocks of templates in helpdesk and editing support available
Best practices for editing GFI HelpDesk templates
Customizing notification email templates
Modifying Notification Email Templates
Reviewing template editing history and comparing versions
Customizing support center look
Purging attachments - Overview
Accessing GFI HelpDesk diagnostic tools
Changing the product base URL in GFI HelpDesk
Adding or updating SSL certificates for your domain
Adding or Updating Your SSL for Your GFI HelpDesk Download Instance
Rebuilding helpdesk cache manually
Removing-Ticket-URL-from-the-Auto-Response-Emails
Hiding the Ticket Owner on the Helpdesk Portal
Creating knowledge bases for multiple brands
Understanding how GFI HelpDesk handles multi-brand knowledge bases
Building a multi-brand knowledge base
Using template groups to create a branded support experience
How helpdesk handles registration and authentication?
Restricting content visibility
Removing the login form from your support site
Adding quicklinks to your support site with widgets
Integrating GFI HelpDesk with Identity Providers
Setting up automatic approval of support center comments
Preventing spam for helpcenter comments using CAPTCHA and Akismet
Enabling LoginShare for user accounts
Enabling additional language packs
Disabling staff LoginShare from database
Changing or modifying the registration policy consent text
Disabling 'Automatically set ticket owner to active staff user' option
Preventing spam tickets in GFI HelpDesk
Enabling LoginShare for staff user accounts
Understanding sections in language packs
Configuring remote authentication using LoginShare
Moderating comments on knowledge base articles
Configuring time zones in GFI HelpDesk
Running multiple support sites from one GFI HelpDesk instance
Sharing secure access to your GFI HelpDesk
Sharing secure access to your systems
GFI HelpDesk REST API - Overview
Generating API signature using PHP
Exporting knowledge base articles to GFI HelpDesk
Enabling GFI HelpDesk's REST API
Code snippets for generating an API signature
Understanding the GFI HelpDesk Rest API and its methods
Setting staff permissions to moderate comments on knowledge base articles
Changing the default department in live chat window
Generating and adding a live chat button to website
Adding branded logos to live chat windows
Adding a Click-to-Call button to your site
Handling chats with Kayako Desktop for Mac
Enabling Live Chat on GFI HelpDesk
Customizing the Live Chat button of your support center
Adding Live chat on WordPress GFI HelpDesk integration
Removing the 'Live Chat Software by Kayako' text from the support site
Enabling VoIP/Phone support in Kayako Desktop