Organizing your support requests into departments

Learn about organizing your support requests into departments in this topic.

For most companies, the responsibility of handling support requests is divided among several different teams.

In GFI HelpDesk, you can distribute the support requests using departments. Splitting your tickets between multiple departments means each request is getting in front of the people best qualified to resolve it.

For each department, you can assign teams or staff members, set its visibility, and choose whether it handles chats or tickets.

You can move tickets between departments either manually or using workflows, and you also have the option to set up notifications for your teams, when a new ticket gets moved into one of their departments.

In this section, it is described how GFI HelpDesk departments work, and then walk step-by-step through creating and editing departments.

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