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Configuration  >  Developer resource

Developer resource

Get detailed instructions for configuring inbound and outbound emails in GFI HelpDesk.

Topics in this section:

GFI HelpDesk REST API - Overview

REST Basics

Authentication

Advanced

List of GFI HelpDesk APIs

REST - UserSearch

REST - UserGroup

Generating API signature using PHP

Exporting knowledge base articles to GFI HelpDesk

Enabling GFI HelpDesk's REST API

Code snippets for generating an API signature

GFI HelpDesk hooks

Directory of hooks

REST API

Admin control panel

Staff control panel

Client support center

Visitor (user chat interface)

Desktop (Staff Chat Interface)

Understanding the GFI HelpDesk Rest API and its methods

Setting staff permissions to moderate comments on knowledge base articles

List of GFI HelpDesk APIs

REST - UserSearch

REST - UserGroup

REST-TicketType

REST-TicketStatus

REST-NewsItem

REST-NewsCategory

REST - KnowledgebaseCategory

REST-KnowledgeArticle

REST-CustomField

REST-UserOrganization

REST-User

REST-TicketTimeTrack

REST-Staff

REST-NewsComment

KnowledgebaseComment

REST-KnowledgebaseAttachment

REST-Department

API Test Controller

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Related Topics

  • Configuration
    • Users
    • Departments
    • Custom fields
    • Email configuration
    • Custom templates
    • Advance configuration
    • Developer resource
      • GFI HelpDesk REST API - Overview
      • Generating API signature using PHP
      • Exporting knowledge base articles to GFI HelpDesk
      • Enabling GFI HelpDesk's REST API
      • Code snippets for generating an API signature
      • GFI HelpDesk hooks
      • Understanding the GFI HelpDesk Rest API and its methods
      • Setting staff permissions to moderate comments on knowledge base articles
      • List of GFI HelpDesk APIs
      • API Test Controller
    • Live chat and calls
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