Accessing GFI HelpDesk diagnostic tools

The diagnostics area of the administrator control panel provides access to useful server and installation information that helps the support staff debug and troubleshoot issues faced during support desk operation.

Server with Support Desk installation generates most of the diagnostic information. Thus, some areas of the diagnostic tools may be brief in documentation as they are out of the scope of this guide.

To access the support desk diagnostics area, login as admin and go to Options > Diagnostics.

Below are the debug tools available: