Adding or updating your SSL for your GFI HelpDesk instance

If you are using GFI HelpDesk , once your DNS changes have taken effect and our team has added your SSL certificateSSL certificates are used to authenticate an identity on a server., you have to update the base URLUniform Resource Locator is the address of a web page on the world wide web. for your support site:


To install your certificate, you can follow the general guidelines or request help from your certificate issuer to get installed in Apache Server.

  1. Log into your Admin CP and keep the tab open to keep the session active.
  2. Go to your MySQL database.
  3. Run the following query (replace the URL accordingly):
    UPDATE swsettings

    SET data = 'https://[newURL].com' WHERE vkey = 'general_producturl'

  4. Rebuild your GFI HelpDesk cache by opening the following link in a browser (replace the URL accordingly):
  5. Open to your new base URL. The portal should be functioning correctly with the updated URL.