Setting up email notifications for your staff

Keep your staff up-to-date on their support tickets, even when they are away from the queue, with notifications. GFI HelpDesk makes it easy to proactively notify staff members, teams, or even customers about changes to their support tickets, via email.

For each notification, you can configure GFI HelpDesk as to which tickets it should apply, what specific change or event should trigger it, and who to email when all those conditions are met.

In this section, you can learn how notifications work in GFI HelpDesk and how to create and edit it.