Creating knowledge bases for multiple brands
Support queries can be solved before they even reach you with a well-structured self-service portal.
The most effective self-service portals are those that deliver a seamless customer experience, and a lot of that comes down to consistent branding between your product and your support.
With GFI HelpDesk, you can create multiple knowledge bases, each branded for a specific product line or a subset of customers.
Here you can know how GFI HelpDesk handles multi-brand knowledge bases and then walk you through the steps to creating your own.