Advanced configuration
Turn here for advice on GFI HelpDesk's APIs, integrations, and mobile apps.
Topics in this section:
Purging attachments - Overview
Accessing GFI HelpDesk diagnostic tools
Changing the product base URL in GFI HelpDesk
Adding or updating SSL certificates for your domain
Adding or Updating Your SSL for Your GFI HelpDesk Download Instance
Rebuilding helpdesk cache manually
Removing-Ticket-URL-from-the-Auto-Response-Emails
Hiding the Ticket Owner on the Helpdesk Portal
Creating knowledge bases for multiple brands
Understanding how GFI HelpDesk handles multi-brand knowledge bases
Building a multi-brand knowledge base
Using template groups to create a branded support experience
How helpdesk handles registration and authentication?
Restricting content visibility
Removing the login form from your support site
Adding quicklinks to your support site with widgets
Integrating GFI HelpDesk with Identity Providers
Setting up automatic approval of support center comments
Preventing spam for helpcenter comments using CAPTCHA and Akismet
Enabling LoginShare for user accounts
Enabling additional language packs
Disabling staff LoginShare from database
Changing or modifying the registration policy consent text
Disabling 'Automatically set ticket owner to active staff user' option
Preventing spam tickets in GFI HelpDesk
Enabling LoginShare for staff user accounts
Understanding sections in language packs
Configuring remote authentication using LoginShare
Moderating comments on knowledge base articles
Configuring time zones in GFI HelpDesk
Running multiple support sites from one GFI HelpDesk instance