Sharing secure access to your systems

If you need to share secure access to your GFI HelpDesk, FTP/SSHSecure Socket Shell - A network protocol that provides administrators with a secure way to access a remote machines. account, or database, we recommend you follow the steps below before handing over your login credentials to the GFI HelpDesk support team.


If your systems are protected by firewall or IP addressAn identifier assigned to devices connected to a TCP/IP network. authentication, let us know so that we can share the GFI HelpDesk office IP address to allow through.

If you are uncomfortable sharing your passwords online, you can use secure password sharing tools like or One-Time Secret.

Taking extra steps to secure your accounts protects you from unwanted access or changes to your systems. If you are unsure about providing root access to your server or creating new administrator accounts, you can also consult your system admin or IT department for advice and alternatives.