Removing-Ticket-URL-from-the-Auto-Response-Emails
The auto-response emails have a link to the ticket in the following format:
You can check the status of or reply to this ticket online at:
http://<SupportDomain>/index.php?/Tickets/Ticket/View/PAE-785-70892
The topic details the process to remove the ticket URLUniform Resource Locator is the address of a web page on the world wide web. from the auto-response emails.
in order to remove the link from the autoresponder email, follow the steps below:
- Login to Admin control panel and go to Templates > Groups > Click on the group name > Templates > Tickets.
- Access
email_ticketautoresponderhtml. - Remove the following lines of code:
<{$_language[arsubfooter]}><ahref="<{$_basePath}><{$_templateGroupPrefix}>/Tickets/Ticket/View/<{$_ticket[displayticketid]}>"target="_blank"><{$_basePath}><{$_templateGroupPrefix}>/Tickets/Ticket/View/<{$_ticket[displayticketid]}></a><br/>
Removing above mentioned line of code from the email template removes links from all the auto-response emails processed post modifications.