The auto-response emails have a link to the ticket in the following format:

You can check the status of or reply to this ticket online at:


The topic details the process to remove the ticket URLUniform Resource Locator is the address of a web page on the world wide web. from the auto-response emails.

in order to remove the link from the autoresponder email, follow the steps below:

  1. Login to Admin control panel and go to Templates > Groups > Click on the group name > Templates > Tickets.
  2. Access email_ticketautoresponderhtml.
  3. Remove the following lines of code:







Removing above mentioned line of code from the email template removes links from all the auto-response emails processed post modifications.