Get to know GFI HelpDesk with guides to the interface, key features, and common workflows.
Understanding user types and interfaces
The areas of your helpdesk
Getting help and support
Setting Up Your Team in GFI HelpDesk
Guide to automation with GFI HelpDesk
Guide to setting up archiver custom app in GFI HelpDesk
Guide to managing support tickets
Know the ticket basics
How your customers create tickets?
Reply to a ticket
Building your knowledge base
Helping your customers submit tickets
Creating an account and logging in
Submitting your first ticket
Tracking and responding to existing tickets