Adding Live chat on WordPress GFI HelpDesk integration

This topic guides you on how to add Live Chat in the WordPress GFI HelpDesk page.


  • An active GFI HelpDesk subscription
  • Admin access to the Wordpress site
  • The GFI HelpDesk WordPress app available on the Github page


To offer Live Chat support from your WordPress site, you need to create a Live Chat tag to include on the page:

  1. Log in as an admin to your WordPress site.
  2. Go to the GFI HelpDesk Admin Control Panel and click Tag Generator on the menu sidebar.
  3. Select the type of Live Chat tag you want, and follow the prompts for creating it.
  4. Once you’ve generated the Live Chat tag, switch back to the WordPress Admin > Kayako > Live Chat Tag.
  5. In the text box, labeled Paste the tag generated by GFI HelpDesk Fusion here:, paste the code for the Live Chat tag you created with GFI HelpDesk.
  6. Before saving, copy the shorthand code below and add it in your WordPress Theme. This code should be present in your theme to display the chat icon.
    <?php if(function_exists('the_kayako_liveChatTag')) the_kayako_liveChatTag(); ?>

Add shorthand code in wordpress theme

The Live Chat icon should now be displayed in your WordPress GFI HelpDesk site.