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Using GFI HelpDesk  >  Reports KQL

Reports KQL

Get detailed reports of the happenings in your helpdesk with GFI HelpDesk reporting.

Topics in this section:

Introduction to building and running reports

Report types in GFI HelpDesk

Introduction to Kayako Query Language (KQL)

Advanced reporting using KQL

Optimizing KQL reports

KQL matrix reports are broken after an upgrade

KQL condition & operator reference

KQL query to pull tickets created by staff with 'As a user' or 'Send an email' option

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Related Topics

  • Using GFI HelpDesk
    • Quick start guide
    • Support tickets
    • User accounts
    • Reports KQL
      • Introduction to building and running reports
      • Report types in GFI HelpDesk
      • Introduction to Kayako Query Language (KQL)
      • Advanced reporting using KQL
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