Managing your template modifications

Customizing your GFI HelpDesk templates gives your team control over the appearance – and in some cases, the functionality of your emails and support center.

Any time you update, upgrade or reinstall your help desk, you have to back up and re-implement any template modifications you have made.

This section provides an overview of the template backup and restoration process and explains how to restore your template modifications after an update.


The process of restoring your templates is the same, whether you are updating, upgrading, downgrading, installing, migrating, etc.

Below are the steps for template modification:

Your template modifications are now reflected across your help desk and support site.