Purging process

This utility allows you to search for attachments that match one or a set of file criteria and purge them.

In order to view and manage the support desk attachments, follow the below steps:

1. Navigate to Admin CP > Maintenance > Purge Attachments. A search and criteria builder form is displayed.
2. Click on Insert Criteria to enter a single or multiple search criteria. The search criteria can be based on the following fields:
   • File Name: You can define a string that the search engine can search file names for (including their extension). For example, the criteria can be - Any file that contains the string "zip".
   • File Size: You can define a file size (in Kilobytes, where 1024 Kilobytes is equal to 1 Megabyte). For example, the criteria can be - Any file that has a file size that is greater than 1024 KB.
   • Creation Date: You can define a creation date for a file. For example; the criteria can be - Any file that was created before 08/08/2010.
3. You need to select the grouping method (AND/OR) if you are using more than one criteria fields for the search.
   • If set to Match All criteria, the parser rule only matches a file if all of the criteria fields are true for that ticket (AND logic).
   • If set to Match Any criteria, only one of the criteria fields needs to be true for this parser rule to match a file (OR logic).

   

   Insert criteria for purge

   • Once the search criteria is set, click Lookup to search all the files matching that criterion.

   

   Click lookup

   • Once all the files are listed which satisfy the criteria, select them all by clicking the check box in front of then and click Delete.

   

   Click delete

   Note:

   The attachments once deleted can not be recovered, not even from the database tables. So, check and confirm the files lined up for deletion before clicking Delete.

4. You get a success message, confirming the deletion of the selected files.