Adding quicklinks to your support site with widgets
Widgets refer to the Hyperlinks buttons that reside on the main client support interface which redirect users to a specific section such as:
- Ticket submission form
- User registration section
- Knowledgebase
The following widgets are available in the helpdesk by default and can be accessed by selecting Widgets on the admin control panel.
| Widget | Description |
|---|---|
| Register | Users can register their account via this widget. |
| Submit a Ticket | Users can submit tickets for reporting their issues from the Client Support Center. |
| Knowledgebase | The knowledgebase is a database of categorized articles that act as an information repository (much like a frequently asked question database) for the clients. |
| News | A collection of latest updates about an organization, new products launched or new features added in the existing product are visible to the clients in the News section. |
| Troubleshooter | Troubleshooter wizard guides the clients through a series of sequential instructions which enable self-diagnosis and resolution of the issue they are facing. The clients are offered step-by-step problem solving using a story-board of questions and answers helping the user resolve their issue. |
| View Tickets | This widget is only visible to a logged-in user to check their current tickets statuses. |
Renaming the Widgets Title
The widget's title can be renamed by following the below steps:
- Log in to the Admin Control Panel.
- Click Widgets.
- Select the Widget and click the Widget label to edit.