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Configuration  >  Email configuration

Email configuration

Get detailed instructions for configuring inbound and outbound emails in GFI HelpDesk.

Topics in this section:

Setting up email notifications for your staff

Understanding GFI HelpDesk notifications

Introduction to Email Queues

Email queues and how they work

Advanced email configurations

Error "From Email is Empty #0..." when parsing emails

Preventing spam in Russian language

Manually adding or removing email ids from banned list

Setting up autoresponders for different email queues

Using break-lines to remove previous replies from incoming emails

Using SPF to avoid emails from being marked as spam

Disabling automated emails

Setting up signatures for outgoing emails

Optimizing the configuration of the email queues

Restricting email queue to accept emails from registered users only

Preventing incoming emails with no subject from creating a ticket

Handling large emails in GFI HelpDesk

Preventing spam emails using Bayesian Filtering

Mail parser rule essentials for setting up email rules

Editing automated email message text

Changing outgoing email addresses for automated emails

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Related Topics

  • Configuration
    • Users
    • Departments
    • Custom fields
    • Email configuration
      • Setting up email notifications for your staff
      • Introduction to Email Queues
      • Advanced email configurations
    • Custom templates
    • Advance configuration
    • Developer resource
    • Live chat and calls
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