Disabling 'Automatically set ticket owner to active staff user' option
When a staff member answers a ticket, they automatically become the ticket owner. This topic guides you through the process of deactivating such a setting.
To deactivate, follow the below steps:
- Login to staff control panel.
- Go to Tickets > Views > [view name] > Options.
- On this page set the field Automatically set ticket owner to active staff user to No for all views that you use on your Staff Panel.