Handling chats with Kayako Desktop for windows

Kayako Desktop provides you with a platform to interact with your site visitors and manage your support chats effectively. By connecting Kayako Desktop to your GFI HelpDesk domain, you can manage live chat requests that come in through the chat widget on your support site.

Kayako Desktop provides your support team an all-in-one tool for offering real-time support, including live chat, simultaneous conversations, visitor monitoring, support for multiple GFI HelpDesk instances, and much more.

Kayako Desktop comes in two flavors: one for Windows, one for Mac OS X. This topic is about Kayako Desktop for Windows (KDFW).


For help with Kayako Desktop for Mac, see KDFM.

This topic provides an overview of how GFI HelpDesk interacts with KDFW and then walk you through how to accept and join chat conversations.