Error: "Staff count exceeded"

The number of staff members that you can add to GFI HelpDesk depends on the seats you have purchased. If your staff count exceeds the number of purchased seats, your helpdesk becomes inaccessible and you may receive the following message:

Staff count exceeded. (3 > 2). Please contact GFI HelpDesk Support for further assistance.

This topic provides instructions to resolve this issue.

Execute the below queries to disable extra staff members from the database:

UPDATE swstaff

SET isenabled = 0

WHERE fullname = [Full name of any of your staff members in your helpdesk];


FROM swregistry

WHERE vkey='staffcache';


Disabled staff accounts do not count in the total seat allocation.