GFI HelpDesk has built-in functionality to identify the location of visitors to your helpdesk from their IP Address.

Presently, GFI is offering lite database versions for both City (Locations) and City (Blocks).

To enable this functionality, install the GeoIP files and index them in the database.

The GeoIP files are available to download from

If the process fails or the process does not progress, retry with different values based on your system resources.

From INDEX SETTINGS, reduce the Entries to process per batch to 100 and Number of Batches to process in one page refresh to 1.

Adjust Index Settings if the process fails