GeoIP
GFI HelpDesk has built-in functionality to identify the location of visitors to your helpdesk from their IP Address.
Presently, GFI is offering lite database versions for both City (Locations) and City (Blocks).
To enable this functionality, install the GeoIP files and index them in the database.
Installing GeoIP files
To Install the GeoIP files, do the following:
- Download the GeoIP files package.
- Upload the contents of the package to
/__swift/geoip/. - From GFI HelpDesk Admin Console go to GeoIP. (Your admin domain looks like:
http://<YOUR HelpDesk DOMAIN>/admin/).
Indexing the installed GeoIP files
To Index City (Locations), do the following:
This database is quite small and indexing is quite fast.
- Click City (Locations) tab.
- Click Update. Wait for the process to complete. Do NOT close the browser window.
Update City(Locations)
To Index City (Blocks), do the following:
This database is significantly large and indexing takes time.
- Click City (Blocks) tab.
- Click Update. Wait for the process to complete. Do NOT close the browser window.
Update City(Blocks)
If the process fails or the process does not progress, retry with different values based on your system resources.
From INDEX SETTINGS, reduce the Entries to process per batch to 100 and Number of Batches to process in one page refresh to 1.
Adjust Index Settings if the process fails