Building blocks of templates in helpdesk and editing support available

Template sets in helpdesk are built upon Dwoo Template Engine. HTML and JavaScript codes are supported for modification. HTML comments are used for commenting in code. JavaScript is not supported in email-specific templates and HTML is not supported in email templates which are meant for text content.

The PHP code can be enabled for templates by On Premise clients by un commenting the following constant in config.php under __swift\config in the document root of helpdesk:

//define('SWIFT_ENPHP_TEMPLATES', true);

Templates in helpdesk consist of the following building blocks: