Custom fields
Learn how to create custom fields for capturing user and ticket information.
Many areas of GFI HelpDesk prompt customers for information, but sometimes, the standard questions do not get you all the details you need.
For those situations, GFI HelpDesk has custom Fields, which you can add to most customer-facing forms to request whatever information your team needs.
Custom Fields allow you to expedite your support processes by cutting down on the back and forth with your customers. Meanwhile, they let you capture and store useful customer information to help you deliver exceptional support experience.
This section explains how custom Fields work in GFI HelpDesk, where they are available, and how to create them.
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