Removing the 'Live Chat Software by Kayako' text from the support site

By default, if you have a live chat link on your support site, there is a fine print beneath it that says 'Live Chat Software by Kayako'.

Fine print beneath the Live support button

If you're looking to remove the GFI HelpDesk branding from beneath your chat button, you can do so by removing the a little bit of code from the 'header' template. We'll walk you through that process below.

To remove the 'Live Chat Software by Kayako' text from your support site:

  1. Log in to the admin control panel.
  2. Click on Templates on the left navigation bar.
  3. Click Groups then click on the template group you're going to work on.
  4. In the 'Edit Template Group' window that opens, click the Templates button.
  5. Click General to expand the category and find 'header'.
  6. Template header

  7. In the Template Contents text area, scroll down to see the below code: (this code renders the fine print beneath the Live support button).
  8. <span style="FONT-SIZE: 9px; FONT-FAMILY: 'segoe ui','helvetica neue', arial, helvetica, sans-serif;">

    <a href="" style="TEXT-DECORATION: none; COLOR: #000000" target="_blank">Live Chat Software</a>

    <span style="COLOR: #000000"> by </span>Kayako</span></div>

    Template contents text area

  9. Select and delete this code.
  10. Once you have removed the above code, click the Save & Reload button on top to save your changes.
  11. Save and Reload

  12. Next, you need to clear the cache.
  13. Click on Diagnostics on the left navigation bar.
  14. Click the Rebuild Cache link that appears underneath it.
  15. Click Rebuild cache

  16. Head back to your support center and do a hard refresh to see your changes.