Common issues
Refer to the following topics for resolving common issues and contacting our support team.
Disabling the autoresponder email for unregistered users
Adding videos or images in knowledge base articles
Restricting Visibility for Your Help Center Content
LoginShare Error: Invalid Data Provided: 2
Moving data from another helpdesk system to GFI HelpDesk
Sharing a ticket submission link of a specific department to customers
Knowledge base search not returning relevant results
Error: Uncaught Exception: Invalid data provided22 (0)
Search functionality for users in the help center
Changing the ticket id type to show a sequence of numbers
Fetching POP3/IMAP Emails Manually
Live Chat is offline even after logging into the staff control panel
Using different company names and logos for different client interfaces
Fatal Error: 'Call to undefined function mysql_connect()'
Codecs supported with VoIP feature in Kayako Desktop
Troubleshooting session expired errors
Fetching POP3/IMAP emails from GFI HelpDesk
Users Not Displaying in Kayako Desktop
Identifying who deleted a ticket
Preventing users from changing the properties of their tickets
Disabling Search Bar on Client Support Center
Explaining the icons at the bottom of the send ticket window
Attaching files to macro-generated replies
Replying to multiple tickets simultaneously
Removing staff names from ticket replies
Starting a chat without entering user details
Disabling knowledge base article suggestions on the submit ticket page
Assigning tickets to staff members automatically
How do I use GeoIP to enable Map View on Kayako Desktop?
Enabling the knowledge base search to look for the short words
Changing the default colors for ticket statuses and priorities
Effects of deleting a department on the tickets and chats
Restricting custom fields to select user groups
Controlling commenting on knowledge base articles specific to user groups
Difference between AND and OR criteria
Preventing emails from being labeled as spam
Preventing staff from reassigning tickets
Stopping the Autoresponder from Being Sent
Changing the helpdesk domain name
Unlocking GFI HelpDesk Account After Unsuccessful Login Attempts
Accessing the bcc field on tickets
Customizing the ticket submission form
Ticket search not working in the staff control panel
Appending Email Replies to Existing Tickets
Seeing survey responses from users
Changing the 'To' Email ID when replying to a ticket
Preventing staff from trashing tickets
Size limit for an email attachment
Allowing users to edit the ticket type and priority fields when submitting tickets
Setting up department permissions based on user groups
Error launching GFI HelpDesk: 'Get() on a non-object'
Restricting users from setting the ticket priority
Error when sending email replies: 'Client does not have permissions to send as this sender'
Using custom field data when customizing email templates
CC recipients allowed on an email in GFI HelpDesk
Setting a default status for replying to tickets
Deleting tickets in bulk for GFI HelpDesk
Maintaining the status when users are replying to tickets
Changing the color of overdue tickets
SLAs not being applied the same way to all the tickets
Editing the list of 'From' email addresses that appears when replying to a customer
Changing the global page limit for ticket views
Entered email same as customer email error