Installation issues
Refer to the following topics for resolving installation, upgrade and configuration issues and contacting our support team.
Installing and configuring Kayako Desktop for macOS (KDFM)
Installing and Configuring Kayako Desktop for Windows (KDFW)
Blank Page During Installation
Downloading the files needed for upgrading GFI HelpDesk
Error: 'Failed opening required __swift/config/config.php'
Error: 'Access denied for user 'user'@'localhost''
Running 'phpinfo' on GFI Helpdesk server
Error: 'The 'X' Module is not configured to load with PHP' During System Requirements Check
Disabling MySQL strict mode on the server
Error: 'Can't connect to MySQL server on '127.0.0.1' (10061)'