Related Topics

• Common issues
  • Disabling the autoresponder email for unregistered users
  • Adding videos or images in knowledge base articles
  • Restricting Visibility for Your Help Center Content
  • LoginShare Error: Invalid Data Provided: 2
  • Moving data from another helpdesk system to GFI HelpDesk
  • Sharing a ticket submission link of a specific department to customers
  • Knowledge base search not returning relevant results
  • Error: Uncaught Exception: Invalid data provided22 (0)
  • Search functionality for users in the help center
  • Changing the name of a widget
  • Changing the ticket id type to show a sequence of numbers
  • Fetching POP3/IMAP Emails Manually
  • Live Chat is offline even after logging into the staff control panel
  • Using different company names and logos for different client interfaces
  • Fatal Error: 'Call to undefined function mysql_connect()'
  • Codecs supported with VoIP feature in Kayako Desktop
  • Troubleshooting session expired errors
  • Fetching POP3/IMAP emails from GFI HelpDesk
  • Users Not Displaying in Kayako Desktop
  • Identifying who deleted a ticket
  • Preventing users from changing the properties of their tickets
  • Disabling Search Bar on Client Support Center
  • Translating Language Packs
  • Explaining the icons at the bottom of the send ticket window
  • Attaching files to macro-generated replies
  • Replying to multiple tickets simultaneously
  • Removing staff names from ticket replies
  • Starting a chat without entering user details
  • Disabling knowledge base article suggestions on the submit ticket page
  • Marking tickets as spam
  • Assigning tickets to staff members automatically
  • How do I use GeoIP to enable Map View on Kayako Desktop?
  • Enabling the knowledge base search to look for the short words
  • Changing the default colors for ticket statuses and priorities
  • Effects of deleting a department on the tickets and chats
  • Restricting custom fields to select user groups
  • Controlling commenting on knowledge base articles specific to user groups
  • Difference between AND and OR criteria
  • Preventing emails from being labeled as spam
  • Preventing staff from reassigning tickets
  • Stopping the Autoresponder from Being Sent
  • Changing the helpdesk domain name
  • Unlocking GFI HelpDesk Account After Unsuccessful Login Attempts
  • Accessing the bcc field on tickets
  • Creating Canned Responses
  • Use of breaklines
  • Adding Staff Members
  • Customizing the ticket submission form
  • Cron's running frequency
  • Ticket search not working in the staff control panel
  • Appending Email Replies to Existing Tickets
  • Seeing survey responses from users
  • Changing the 'To' Email ID when replying to a ticket
  • Preventing staff from trashing tickets
  • Size limit for an email attachment
  • Allowing users to edit the ticket type and priority fields when submitting tickets
  • Setting up department permissions based on user groups
  • Error 'csrfhash'
  • Error launching GFI HelpDesk: 'Get() on a non-object'
  • Restricting users from setting the ticket priority
  • Error when sending email replies: 'Client does not have permissions to send as this sender'
  • Using custom field data when customizing email templates
  • CC recipients allowed on an email in GFI HelpDesk
  • Setting a default status for replying to tickets
  • Deleting tickets in bulk for GFI HelpDesk
  • Maintaining the status when users are replying to tickets
  • Using placeholders
  • Changing the color of overdue tickets
  • SLAs not being applied the same way to all the tickets
  • Error: Invalid Core Data
  • Editing the list of 'From' email addresses that appears when replying to a customer
  • Error : 'Missing fields one of the required field is empty or contains invalid data' when editing the properties of an email queue
  • Backing up templates
  • Changing the global page limit for ticket views
  • Entered email same as customer email error
  • Showing Empty View When Searching for Tickets
  • Enabling breaklines in the ticket thread