Replying to multiple tickets simultaneously
Mass Reply is used for sending the same resolution/reply/email to multiple users.
This feature is commonly used to send an email to multiple customers to inform them of scheduled maintenance and/or possible downtime.
To reply to multiple tickets simultaneously, do the following:
- Go to Staff Control Panel > Tickets > Manage Tickets.
- Select the required tickets and click Mass Reply.
- A text box is displayed in which you can type your response.