Fetching POP3/IMAP emails from GFI HelpDesk

This topic provides information about fetching the POP3Post Office Protocol 3 - A protocol used by local email clients to retrieve emails from mailboxes over a TCP/IP connection./IMAPInternet Message Access Protocol - One of the two most commonly used Internet standard protocols for e-mail retrieval, the other being POP3. emails from GFI HelpDesk.

The scheduled task (Admin CP > Scheduled Task > POP3/IMAP fetching) setup in the helpdesk is called pseudo cron. Pseudo cron mechanism has been provided as a fallback mechanism for the clients who are yet to configure cron jobs on their servers.

It is not fully reliable since it works only if an active staff is logged in the Staff CP. The reliable way to go about this would be to get a cron job (a scheduled task in Windows environment) configured for the same purpose through either the web control panel or shell access.