Users not displaying in Kayako Desktop

The users are not displayed in the Kayako Desktop. This issue occurs when the database tables linked with visitors/users have reached their maximum size.

To fix this, you need to clear a couple of database tables using the following MySQL queries to clear them:

DELETE FROM swsessions;

DELETE FROM swvisitorfootprints;

DELETE FROM swvisitorpulls;


Always take the database backup before making any changes to it.

The users are successfully displayed in the Kayako Desktop.