Enabling breaklines in the ticket thread
GFI HelpDesk handles the ticket content internally, including user and staff replies as HTML.
But how it is displayed is configured with these settings:
- HTML handling (on the web and in email notifications)
- HTML handling (for staff replies)
This topic explains how to enable break lines in the ticket thread.
Environment
GFI HelpDesk 4.93 and later
Process
- Enable TinyMCE Editor. (If disabled, go to Admin Control Panel > Tickets > Settings to enable it.)
- Adjust ticket settings:
- Admin Control Panel > Email Parser > Settings - Prioritize email content type = HTML
- Admin Control Panel > Tickets > Settings > HTML handling (on the web and in email notifications) = Allow HTML
- Admin Control Panel > Tickets > Settings > HTML handling (for staff replies) = Allow HTML