Advance support tickets
This sections has information about the advanced support tickets settings.
Understanding how recurrence works in GFI HelpDesk
Error: 'Invalid Value Date cannot be in the past: Recurrence starts' while creating tickets
Users setting priority for their own tickets
Creating tickets on behalf of an existing user
Setting automatic ticket follow-ups
Process to Setup automatic ticket follow-ups
Resolving tickets automatically using auto-close rules
Creating a new auto-close rule
Standardizing support procedures with workflows
Understanding how to use workflows
Creating a multi-step workflow
Attaching large image files directly to the body of the ticket
JavaScript support in macros for GFI HelpDesk
Editing "Select Department" form description text and GFI HelpDesk templates
Best practice for editing GFI HelpDesk template
Disabling customer satisfaction surveys
Configuring GFI HelpDesk's default autoresponder emails
Enabling the rich text editor for ticket replies
Using tags to organize your helpdesk
Tagging live chat conversations, offline messages, and surveys