Linking related or duplicate tickets

Customers reach out to you for answers to questions, issues, and problems of all shapes and sizes. As your team provides support, they eventually start to see tickets come in that are about similar topics or even duplicate tickets that ask exactly the same question.

To make it easy to compare similar tickets and reuse solutions from resolved tickets, GFI HelpDesk has the option to link related or duplicate tickets. Having that information in easy reach means your team can answer questions and solve issues with speed and confidence.

The steps for linking and unlinking tickets are provided in this article, as well as adding to the types of links you can use.