Customizing messenger icons

This topic provides instructions on disabling default department selection when submitting tickets in Helpdesk portal.

To do this, follow the below steps:

  1. Go to the path: Admin CP > Templates > Templates > Tickets > submitticket_departments.
  2. Find the following snippet in the template contents:
    <td width="16" align="left" valign="middle" class="zebraodd"><input type="radio" name="departmentid" onclick="javascript: ToggleTicketSubDepartments('<{$_item[departmentid]}>');" value="<{$_item[departmentid]}>" id="department_<{$_item[departmentid]}>"<{if $_selectedDepartmentID == $_item[departmentid]}> checked<{/if}> /></td>
  3. Replace the above template snippet with the following content:
    <td width="16" align="left" valign="middle" class="zebraodd"><input type="radio" name="departmentid" onclick="javascript: ToggleTicketSubDepartments('<{$_item[departmentid]}>');" value="<{$_item[departmentid]}>" id="department_<{$_item[departmentid]}>"<{if $_selectedDepartmentID == $_item[departmentid]}> unchecked<{/if}> /></td>

    The only update made to the template is the radio input type changed from checked to unchecked.

    Template: submittickets_departments (Default)

    Note:

    You may need to choose the proper template group before changing your template.

  4. After performing the change, click Save.