Disabling customer satisfaction surveys
This topic provides step-by-step instruction on how to disable customer satisfaction surveys on Tickets and Chats.
Disabling Ticket Surveys
By default, survey emails are enabled only for the 'Closed' ticket status.
- You can disable the survey emails by navigating to Admin CP > Tickets > Statuses > Closed > Options > Send satisfaction survey email = No.
Disabling Chat Surveys
- Empty the contents of the following phrases from Admin CP > Languages > Phrases :
Survey email/chat is not sent to the user asking for rating and comments.