Using tags to organize your helpdesk

Keeping your helpdesk organized can be a daunting task. One of the ways GFI HelpDesk can lessen that burden is with tags.

Using keywords to tag related content means you can filter your views to quickly find the information you need. Use tags to filter your tickets and live chats by topic, group users or organizations by industry, or set up any other kind of categorization that your team might need.

Once you create a tag, GFI HelpDesk displays it in a tag cloud in the sidebar, so you can filter your lists with a single click.

In this topic, we'll explain how tags work in GFI HelpDesk, where you can use them, and how to start tagging things.