Enabling the rich text editor for ticket replies

To help your staff communicate more clearly, GFI HelpDesk has an option for enabling a rich text editor your staff can use when creating or replying to support tickets. With the text editor enabled, you can fine-tune the formatting of your communications, making it easier to be clear with your customers.

To enable the rich text editor:

  1. Log in to the Admin Control Panel.
  2. On the sidebar, choose Tickets > Settings.
  3. In the General Ticket Settings section, tick Yes of the Enable TinyMCE Editor item.
  4. General ticket settings

  5. Click the Update button on the toolbar to save your changes.

TinyMCE is the name of the rich text editor that Kayako uses. You can learn more about it at TinyMCE homepage.