Standardizing support procedures with workflows

Many support teams spend a lot of time handling common administrative support requests like equipment purchases or travel budget approvals. These requests go through a predefined set of steps that do not change from one request to the next.

Using GFI HelpDesk workflow feature, you can capture and streamline these procedures, saving your team valuable time and dramatically reducing the occurrence of human error.

Workflows are built to capture each step in a procedure so it can be followed exactly the same way every time, at the push of a button. Whether your process has two steps or a dozen, you can use workflows to keep your team and your tickets on track.

In this topic, you can see how you might use GFI HelpDesk workflows, and then walk you through how to create that example, step-by-step.