Helping your customers submit tickets

This topic provides a starting point for helping your users submit their first tickets through your support site. The sections below covers the basic steps your users needs to follow to get started. Since every GFI HelpDesk-powered support site is different, the steps and screenshots below may vary from what your users experiences.

This guide is designed as a starting point, which you can modify to suit the particulars of your support site.


Everything below is directed at the end users of your support site. Feel free to copy this article and edit it to fit your needs.

To make it easier to reach out to our support team, we have put together this guide to help you get started. Below are the instructions for creating an account, as well as submitting and tracking your support requests.