Sending a welcome email to users

The Welcome process enables GFI OneConnect administrators to facilitate the introduction of the system to the organization's users.

The process consist of three basic steps:

1. The administrator sends a welcome email to organization users, inviting them to login to GFI OneConnect using a temporary password.
2. The users login in to the system the first time using the temporary password and then set a custom permanent password.
3. The users enter notification details, including alternate email addresses where the system can reach them in the case of an outageRefers to a situation when the email server is down or offline..

The welcome process is important because it introduces users to the service before an emergency, helping them understand that system usage is a shared responsibility. It also allows the system to notifying users about the email outage and how to continue using email on their alternate email addresses, minimizing calls to your IT Helpdesk.

To send a welcome email to your organization's users when using Custom AuthenticationOne of the authentication methods allowed by GFI OneConnect. When this method is used client will receive an email with the URL to log in, their username and temporary password. The user must change their password at the first login.:

1. Login to GFI OneConnect with an administrator account.
2. From the top-right menu, navigate to Settings > Authentication.

3. Click the row User who did not receive the introductory email from GFI OneConnect. This category includes all users who have not yet been sent the welcome email.
4. Choose the users to whom to send the welcome email and click Send Notification.
5. Enter the notification details:

Message field	Description
From	Key in an email address that the message will be sent from. It is highly recommended to enter an alias within your organization so that any users who reply with questions are directed to an email administrator.
Subject	Type the message subject or use the default text.
Message Text	Type the message body text or use the default text. The service provides default text for the welcome message. You can also use the following variables in your message: %__username% — the recipient's GFI OneConnect username. %__tempPassword% — temporary password generated by GFI OneConnect for the recipient. %__autologinUrl% — the URLThe Uniform Resource Locator (URL) is the address of a web page on the world wide web. to access GFI OneConnect (with the username and password embedded).

1. Click Send Now to send the welcome email.

Next steps: 

• Send reminders to users who do not respond to the welcome email
• Welcoming newly added users automatically