Support resources
Most issues can be solved through the information in this help system. If this help system does not satisfy your expectations, or if you think that our content can be improved in any way, let us know.
Other sources of information available to solve issues with our software are:
GFI Knowledge base
GFI maintains a comprehensive repository of answers to the most common problems. GFI knowledge base always has the most up-to-date listing of technical support questions and patches. If the information in this guide does not solve your problems, refer to knowledge base.
Request Technical Support
If none of the resources listed above enable you to solve your issues, contact the GFI Technical Support team by filling in an online support request form or by phone.
- Online: Fill out the support request form and follow the instructions on this page closely to submit your support request on: https://www.gfi.com/support/technical-support-form
- Phone: To obtain the correct technical support phone number for your region visit: https://www.gfi.com/contact-us
NOTE
Before contacting Technical Support by telephone, have your Customer ID available. Your Customer ID is the online account number that is assigned to you when first registering your license keys in the GFI Customer Area at: http://customers.gfi.com