Sending welcome process reminders

Some users will undoubtedly ignore the GFI OneConnect welcome email and do not set a permanent password. GFI OneConnect provides tools to monitor the users who have not yet set a password and the facilities to send them reminders.

To send reminders to users who have either not set a permanent password or who have not specified any notification information:

1. Login to GFI OneConnect with an administrator account.
2. From the top-right menu, navigate to Settings > Authentication.

3. From the User Notification area, click the row for the particular user status that you would like to send a reminder to:

Statuses	Description
User who did not receive the introductory email from GFI OneConnect	Users who have never received a welcome message.
Did not respond to the introductory email	Users who were sent a welcome email but did not set an account password and did not provide notification information.
Did not set a permanent password	Users who have not set a permanent password.
Did not provide notification information	Users who have not yet provided an alternative e-mail address or mobile number for communication in case of an email outageRefers to a situation when the email server is down or offline.. Notification information, such as alternative email addresses, is important to reach users when the primary email is down. It also allows users to take advantage of the Forgot Password link if they ever need it.
Set an account password and provided notification information	Users who completed the welcome user process by setting both an account password and notification information. IMPORTANT: You should aim to have all users within this category.

4. Select the users to receive the reminder. By default all users that match the group condition are selected.
5. Click Send Notification.
6. Enter the notification details:

Message field	Description
From	Key in an email address that the message will be sent from. It is highly recommended to enter an alias within your organization so that any users who reply with questions are directed to an email administrator.
Subject	Type the message subject or use the default text.
Message Text	Type the message body text or use the default text. The service provides default text for the welcome message. You can also use the following variables in your message: %__username% — the recipient's GFI OneConnect username. %__tempPassword% — temporary password generated by GFI OneConnect for the recipient. %__autologinUrl% — the URLThe Uniform Resource Locator (URL) is the address of a web page on the world wide web. to access GFI OneConnect (with the username and password embedded).

7. Click Send Now.