Staff control panel
Hooks for the staff control panel:
staff_dashboard_init
Description: Is executed before any tabs are rendered in the staff dashboard.
Location: __swift/apps/base/staff/class.Controller_Home.php
staff_dashboard_end
Description: Is executed after all tabs are rendered in the staff dashboard.
Location: __swift/apps/base/staff/class.Controller_Home.php
staff_dashboard_counter_end
Description: Is executed after the counters are processed in the staff dashboard.
Location: __swift/apps/base/staff/class.Controller_Home.php
staff_user_tabs
Description: Is executed after the tabs are rendered in the 'User' section of staff control panel.
Location: __swift/apps/base/staff/class.View_User.php
staff_user_infobox
Description: Is executed in the User Information box after all the data is rendered.
Location: __swift/apps/base/staff/class.View_User.php
staff_user_tree
Description: Is executed in the User Tree right after the 'User Groups' nodes.
Location: _swift/apps/base/library/User/class.SWIFT_UserRenderManager.php
staff_user_runchecks
Description: Is executed after all the checks have been carried out whilst inserting/updating a User.
Location: __swift/apps/base/staff/class.Controller_User.php
staff_user_insert
Description: Is executed after a User is inserted.
Location: __swift/apps/base/staff/class.Controller_User.php
staff_user_update
Description: Is executed after a User is updated.
Location: __swift/apps/base/staff/class.Controller_User.php
staff_user_disable
Description: Is executed when a User is disabled.
Location: __swift/apps/base/staff/class.Controller_User.php
staff_user_enable
Description: Is executed when a User is enabled.
Location: __swift/apps/base/staff/class.Controller_User.php
staff_user_delete
Description: Is executed when a User is deleted.
Location: __swift/apps/base/staff/class.Controller_User.php
staff_userorganization_tabs
Description: Is executed after the tabs are rendered in the 'User Organization' section of staff control panel.
Location: __swift/apps/base/staff/class.View_UserOrganization.php
staff_userorganization_runchecks
Description: Is executed after all the checks have been carried out whilst inserting/updating a User Organization.
Location: __swift/apps/base/staff/class.Controller_UserOrganization.php
staff_userorganization_insert
Description: Is executed after a User Organization is inserted.
Location: __swift/apps/base/staff/class.Controller_UserOrganization.php
staff_userorganization_update
Description: Is executed after a User Organization is updated.
Location: __swift/apps/base/staff/class.Controller_UserOrganization.php
staff_userorganization_delete
Description: Is executed when a User Organization is deleted.
Location: __swift/apps/base/staff/class.Controller_UserOrganization.php
staff_tickets_viewtickettab
Description: Is executed after all tabs are rendered in the View Ticket controller. This hook can be used to add custom tabs when viewing a ticket.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_newticket_tabs
Description: Is executed after all the tabs for New Ticket section are rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_newticket_create
Description: Is executed when the New Ticket data is submitted.
Location: __apps/tickets/staff/class.Controller_Ticket.php
staff_ticket_edittab
Description: Is executed in the Edit tab after the fields are rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_ticket_edit
Description: Is executed when the Edit tab data is submitted.
Location: __apps/tickets/staff/class.Controller_Ticket.php
staff_ticket_generaltab
Description: Is executed in the General tab after the fields are rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_ticket_general
Description: Is executed when the General tab data is submitted.
Location: __apps/tickets/staff/class.Controller_Ticket.php
staff_ticket_generaltoolbar
Description: Is executed in the General tab toolbar after all the buttons are rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_ticket_replytabtoolbar
Description: Is executed in the Reply tab toolbar after all the buttons are rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_ticket_dispatchtab
Description: Is executed in the Dispatch tab (New Ticket/Reply/Forward) after all the data is rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_ticket_workflow
Description: Is executed in the Reply tab after the workflow options are rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_ticket_reply
Description: Is executed when the Reply tab data is submitted.
Location: __apps/tickets/staff/class.Controller_Ticket.php
staff_ticket_billingtab
Description: Is executed in the Billing tab after all the data is rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_ticket_billing
Description: Is executed when the Billing tab data is submitted.
Location: __apps/tickets/staff/class.Controller_Ticket.php
staff_ticket_forwardtab
Description: Is executed in the Forward tab after all the data is rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_ticket_forward
Description: Is executed when the Forward tab data is submitted.
Location: __apps/tickets/staff/class.Controller_Ticket.php
staff_ticket_followuptab
Description: Is executed in the Follow-Up tab after all the data is rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_ticket_followup
Description: Is executed when the Follow-Up tab data is submitted.
Location: __apps/tickets/staff/class.Controller_Ticket.php
staff_ticket_releasetab
Description: Is executed in the Release tab after all the data is rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_ticket_release
Description: Is executed when the Release tab data is submitted.
Location: __apps/tickets/staff/class.Controller_Ticket.php
staff_ticket_infobox
Description: Is executed in the Information box after all the data is rendered.
Location: __apps/tickets/staff/class.View_Ticket.php
staff_ticket_tree
Description: Is executed in the Ticket tree right after the 'Trash' node.
Location: __apps/tickets/library/View/class.SWIFT_TicketViewRenderer.php
staff_call_delete
Description: Is executed when a Call is deleted.
Location: __apps/livechat/staff/class.Controller_Call.php
staff_call_toolbar
Description: Is executed in the Call tab toolbar after all the buttons are rendered.
Location: __apps/livechat/staff/class.View_Call.php
staff_call_tabs
Description: Is executed after all the tabs are rendered in the Call section.
Location: __apps/livechat/staff/class.View_Call.php
staff_call_tree
Description: Is executed in the Calls tree before all the primary nodes.
Location: __apps/livechat/staff/class.View_Call.php
staff_chat_delete
Description: Is executed when a Chat is deleted.
Location: __apps/livechat/staff/class.Controller_ChatHistory.php
staff_chat_submit
Description: Is executed when a Chat is updated.
Location: __apps/livechat/staff/class.Controller_ChatHistory.php
staff_chat_toolbar
Description: Is executed when a Chat toolbar is rendered.
Location: __apps/livechat/staff/class.View_ChatHistory.php
staff_chat_tabs
Description: Is executed when all the Chat tabs are rendered.
Location: __apps/livechat/staff/class.View_ChatHistory.php
staff_chat_generaltab
Description: Is executed when all the properties in the General tab under Chat section are rendered.
Location: __apps/livechat/staff/class.View_ChatHistory.php
staff_message_delete
Description: Is executed when an offline message is deleted.
Location: __apps/livechat/staff/class.Controller_Message.php
staff_message_viewsubmit
Description: Is executed when a message is updated.
Location: __apps/livechat/staff/class.Controller_Message.php
staff_message_reply
Description: Is executed when a reply to a message is submitted.
Location: __apps/livechat/staff/class.Controller_Message.php
staff_message_toolbar
Description: Is executed when all the toolbar buttons are rendered in the General tab of Messages.
Location: __apps/livechat/staff/class.View_Message.php
staff_message_generaltab
Description: Is executed after the primary properties are rendered in the General tab of Messages.
Location: __apps/livechat/staff/class.View_Message.php
staff_message_tabs
Description: Is executed after all the tabs are rendered in the Messages section.
Location: __apps/livechat/staff/class.View_Message.php
staff_preferences_submit
Description: Is executed when the staff preferences are updated.
Location: __swift/apps/base/staff/class.Controller_Preferences.php
staff_preferences_runchecks
Description: Is executed when the checks are run for the submitted data in staff preferences.
Location: __swift/apps/base/staff/class.Controller_Preferences.php
staff_preferences_toolbar
Description: Is executed when all the toolbar buttons are rendered in the General tab of Staff Preferences.
Location: __swift/apps/base/staff/class.View_Preferences.php
staff_preferences_generaltab
Description: Is executed after the primary properties are rendered in the General tab of Staff Preferences.
Location: __swift/apps/base/staff/class.View_Preferences.php
staff_preferences_tabs
Description: Is executed after all the tabs are rendered in the Staff Preferences section.
Location: __swift/apps/base/staff/class.View_Preferences.php