Using RecoveryManager to restore Archives

Use RecoveryManager to recover emails from previously-created Recovery Archives to user mailboxes.

1. On your GFI OneConnect server that hosts RecoveryManager, go to Start > Programs > GFI OneConnect > RecoveryManager.
2. Log into the RecoveryManager using a GFI OneConnect Administrator account with sufficient permissions on the Exchange server.
3. Click Start Recovery.
4. Select the Working directory for RecoveryManager to use as a temporary data store during the import process. Ensure that the directory chosen has sufficient disk space for all mail items. Also ensure that there is no anti-virus or backup software that may be scanning this folder, since it may block important temporary files causing errors. Refer to the anti-virus or backup software’s instructions for how to exclude directories from scans. The default path is: <system drive>\ProgramData\GFI OneConnect

Choosing the mail archive to recover

5. From the list of available recovery archives, choose the Recovery ArchiveA feature provided by GFI OneConnect that can archive all internal and external email into the GFI OneConnect Data Center. that was previously created. For more information refer to Creating Recovery Archive. Click Continue.

6. The RecoveryManager downloads the archive metadata into the working directory. Actual mail data is downloaded for each user later in the process.

RecoveryManager global catalog settings

7. RecoveryManager uses platform information pulled from SyncManager to access the primary email system. Typically these settings are correct for recovery. If, however, there were changes applied to the mail system, such as changes to the global catalog server or EWSExchange Web Services connection settings, click Configure to adjust these settings.
8. During recovery, directory information is compiled as part of the process. If SyncManager is installed, and if the most recent Directory sync was successful, RecoveryManager can use the cached results from the Directory sync for the recovery process. To use this cached data, check the Skip detailed analysis check box.
9. Click Continue.
10. RecoveryManager analyzes the archive to match up mailboxes in the archive to users’ mailboxes in the primary mail system. The duration of this process depends on the number of mailboxes. Click Continue.

RecoveryManager mailbox and archive statistics

11. RecoveryManager shows mailbox and archive statistics to choose how to recover the archive:

Option	Description
Mailboxes in Archive	The total number of mailboxes in the archive.
Recovered	The number of mailboxes for which mail has been recovered.
User Status	Click to review a detailed status of each user, including usernames per server, user accounts with email data for recovery, and user accounts that cannot be matched to an account on the primary mail system.
Matched to a user	The number of user accounts that can and cannot be matched to an account on the primary mail system.
Unmatched mailboxes	The number of mailboxes that cannot be associated with a user in the primary mail system.
Analyze Again	Click to re-analyze the archive mailboxes.
Configure JournalingA feature that generates and sends a copy of every email that passes through the mail server. Do not confuse it with Archiving.	Click to specify a journaling mailbox where to store a copy of all messages transmitted during activation. This is useful for example when using a mail archiving solution such as GFI Archiver which retrieves mail from a journaling mailbox. Select the group, server or store you want to configure journaling for and click Change. Select the journaling mailbox where to copy all messages to and click OK. Also configure: BCC Journaling: Usually, the identity of a recipient in BCC is not exposed when mail is recovered to a journaling mailbox. Select this option to append the recipient’s email address to the BCC field in email recovered to the journaling mailbox. If you’re recovering the mail to an alternate mailbox, the alternate mailbox’s address will be appended as well. Note that recipient's email address and alternate mailbox address (if applicable) are always added irrespective if original email contained recipients in BCC or not. Save configuration for future use: Select this option to save these journaling settings for future recovery operations.

12. In the user selection area, select the users to run recovery for and click Continue.

User set	Description
All Users	Recover email data for all users who were activated during the outageRefers to a situation when the email server is down or offline. and for which data has not yet been recovered.
Users on Specific Server	Recover email data for users on a selected message store, server, or group of servers. Check any combination of individual mail stores, servers, or server groups for recovery. (Servers without users that need recovery are grayed out.) Click Continue.
One or More Select Users	Recover the mailbox of one user or the mailboxes of selected users by name. Select/Search users to recover and click Add to copy them to the user list in the right column. You may also override the destination of the user’s restored email data. Select a user and click Properties to configure. Click Continue.
Group of Users	Recover users based on distribution list membership. RecoveryManager lists all distribution lists with members who have email that needs recovery. Select groups and click Add to copy the group to the right column. Click Continue.
Dropbox	This option provides a repository for received emails sent to non-existent mailboxes or addresses not found in GFI OneConnect. If you select this option, select a server and mailbox to which all Dropbox content will be imported. Click Continue.

Recovery options

13. Choose how to restore the mail:

Option	Description
Outlook Recovery Mode	When using the Outlook Extension, emails processed during a ContinuityA feature provided by GFI OneConnect that queues the emails sent and received in a Data Center and ensures that your organization can keep the mail flow even when the email infrastructure is down. activation are downloaded by the Outlook Extension and stored in the Microsoft Outlook OST file. When Microsoft Exchange is restored, Microsoft Outlook automatically replicates these emails with the mailbox. Choose what to do with emails processed by the Outlook Extension: Not retrieved by Outlook Extension – only recovers emails that were not delivered to an Outlook Extension client. Retrieved by Outlook Extension – only recovers emails that were delivered to an Outlook Extension client. This is useful when replication of data between Microsoft Outlook and Microsoft Exchange fails, such as when a Microsoft Outlook OST file gets corrupted. All Messages – recovers all emails regardless of delivery method. Note that this option can create duplicates.
Recover to alternate folder	Leave this option unchecked to recover mail to the appropriate folder within a user's mailbox. To recover data to a designated folder within users’ mailboxes, select this option and type a name for the folder. For example, if alternate folder name specified is DisasterRecovery, a new folder named DisasterRecovery is created in each mailbox, and all items are recovered to this folder.
Recover all messages to single mailbox	Choose this option to recover all messages from the activation to a single mailbox. Select the mailbox. For example, recover all items to an administrator mailbox for troubleshooting purposes. A folder for each user being recovered is created in the administrator mailbox.
Users without a primary mailbox	Choose how to process any unmatched mailboxes: Prompt to Manually Match to a MailboxA directory or folder on the mail server used for receipt, filing, and storing emails.: Whenever a mailbox cannot be matched, RecoveryManager prompts to manually select the correct server and mailbox. Skip Users: Instructs RecoveryManager to not restore data of unmatched mailboxes.

14. Click Start Recovery to begin importing data for selected users. RecoveryManager downloads all mail data from GFI OneConnect data center and imports it to the appropriate mailboxes and mailbox folders.

15. Click the link View Recovery Log if you want to see a summary of the recovery process.
16. When the mail for all selected users has completed recovery, click Continue. If you need to recover additional mail, click Select another archive to recover to return to the RecoveryManager main screen. If not, select Exit RecoveryManager.