If you are doing a planned migration of users, and anticipate many user ID conflicts, you can prepare a spreadsheet identifying the users and upload it to the system. When the CSVA comma serperated values file format. is uploaded, the conflicts are resolved after the next Directory sync.

Prepare a CSV file in the format displayed in the table below.

First column:  The Primary Email Address	Second column:  New Exchange Legacy DN
suzy@lab104.organization.org	/o=E2K7-Lab104/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=suzy

To resolve multiple user ID conflicts using a CSV file:

1. Login to GFI OneConnect with an administrator account.
2. From the top-right menu, navigate to Manage > ContinuityA feature provided by GFI OneConnect that queues the emails sent and received in a Data Center and ensures that your organization can keep the mail flow even when the email infrastructure is down..

3. From the Continuity Admin ConsoleA web interface for adminsitrators to manage and configure GFI OneConnect., go to User Administration > User Conflicts.
4. In the Upload user resolution information section, click Browse, then select the CSV file.
5. Click Submit.

Each instance of duplicate primary address information encountered by the SyncManager is provided in the Continuity Admin Console. For each instance in the list, you can determine whether the email address belongs to the same user, and if so, resolve it.

1. Login to GFI OneConnect with an administrator account.
2. From the top-right menu, navigate to Manage > Continuity.

3. From the Continuity Admin Console, go to User Administration > User Conflicts.
4. In the Resolving User ID Conflicts Individually section, identify a user and, in the Resolve User column, click Details. Both instances of the primary email address are provided, along with the Exchange Legacy DN value.
5. For the user, select one of the following:

• I am unsure whether these are the same user. Keep these addresses in a conflict state until I find more information.
• These addresses belong to the same user. Resolve the conflict, and store all mail together for this user in the system.
• These addresses belong to different users. The first instance will be deleted, and only mail for the second instance will be retained as of the next directory sync.
• These addresses belong to different users. I must create a new primary email address for one of the users. Remove this conflict from the list, but do not create new directory information until the next sync.

6. Click Submit.
7. If you chose to resolve the conflict, the user appears in the Users Resolved section. To delete the user from the list, click Remove.