Using paging groups and services

Paging, also known as intercom or public address, enables Kerio Operator users to broadcast a message to a user or a group using a phone's speakers. Phones included in the paging group or service answer the call automatically, and activate the loud speaker.

The paging group is a group of users to whom you can make a call with using loud speaker.

The paging service is a prefixCountry codes, area codes, a number, or a set of numbers that are dialed before the telephone numbers. for paging. You dial the prefix + an extension to page a particular user.

Configuring paging groups

1. In the Kerio Operator administration interface, click Paging.
2. Click Add Group.
3. Type the paging group extension.
4. To add members to the group, click Add.
5. (Optional) Check Page only idle extensions. Paging does not interrupt active calls.
6. (Optional) Check Beep when the call is established. Your phone beeps when all phones from the paging group are connected.
7. Select audio transfer strategy: Select only to the receiving party to broadcast the message without giving paging group members ability to answer. Select in both directions to enable two-way communication.
8. (Optional) To enable call recording, select Record Calls.
9. Click OK.

If you want to check your configuration, dial the group extension and do a test call.

Configuring a paging service

1. Go to the administration interface, and click Paging.
2. Click Add Service.
3. Type Paging service prefix.
4. (Optional) Check Page only idle extensions. Paging do not interrupt active calls.
5. (Optional) Check Beep when the call is established. Your phone beeps when all phones from the paging group are connected.
6. Decide, if you want to transfer audio only to the receiving party (telephones play the message and users cannot answer) or in both directions (telephones play the message and users can answer).
7. (Optional) To enable call recording, select Record Calls.
8. Click OK.

If you want to check your configuration, dial the service prefix and an extension and do a test call.

Securing paging

Anyone who knows the extension or whole telephone number of the paging group can use this feature. You can secure your paging groups and service with Call Permissions. You can create a new call permission group, where paging an extension or a prefix is denied and add people without permission for using paging:

1. In the administration interface, go to Definitions > Call Permission Groups.
2. Click Add.
3. In the Edit Call Permission Group dialog, type a group name (for example Paging).
4. Click Add.
5. In the Add Prefix dialog, type a paging extension or service.
6. Click OK.
7. Go to Configuration > Extensions.
8. Select the user who will have paging disabled and click Edit.
9. In the Call permissions group menu, select the paging rule (in our example it is Paging).
10. Repeat step 9 to disable paging for additional users.

For testing purposes you can add yourself to restricted group called Paging. Try to call the paging group or service.

List of supported and tested phones

Paging was tested by Kerio Technologies with the following telephones:

• Cisco SPA508G, SPA525G
• Linksys SPA942, SPA922
• Polycom IP335, IP650
• Well SIPSession Initiation Protocol - A communication protocol used for voice and video calls in Internet telephony or private IP telephone systems.-T38G
• Snom 360, 820 and MeetingPoint