Language settings in Kerio Operator

Languages in Kerio Operator are:

• Application language — language for the administration interface and for Kerio Phone.
• PBXPrivate Branch Exchange - System that connects telephone extensions and switches calls. language — the voice of the PBX. Voice records which are used for communication with users (internal and external).

You can also change the type of indication tones according to individual countries (read section Changing indication tones according to countries).

Changing the application language

The language for the administration and softphone interfaces can be set in the Admin menu in the right top corner of the of the application window.

Changing the language of the PBX

You can change the default language of the PBX in the administration interface in section Configuration > Advanced Options > Telephony.

There, you can also upload new language version or different voice records of the same language (for example, less formal records).

When setting language, bear in mind the following rules:

• Default language set in section Advanced Options > Telephony has lower priority than settings of individual users in section Users. If users do not have any language set, the default one is used.
• Default language set in section Advanced Options > Telephony has lower priority than settings for interfaces for incoming calls (section Call Routing). The language set for the interface of incoming calls has lower priority than files uploaded to call queues (see screenshot below). If no language is set, the default one is used. The same goes for call queues.

How to change the language for individual users

Thomas Punchline, the network administrator at Live And Let Laugh Inc, faces the following problem: New employee has arrived in the company. Alessandra G. Uffaw has moved from the Bliss Seekers Land to the Happy People Republic and cannot speak the Happish language. She complains she can’t understand her voicemail. Thomas has to switch the PBX language to the Cravish language for her. Do you need to solve a similar problem? Check the following example:

1. In the administration interface, go to Configuration > Users.
2. In the user’s settings, go to tab General and change the Phone language.

How to change the PBX language for a group of users

Thomas was instructed to create a new interface in Kerio Operator and change its language to the Cravish. He has to create a new interface for incoming calls and set a language for this interface. He called his VoIPVoice over Internet protocol - A digital telephone system that uses the internet as the transmission medium, rather than the PSTN. service provider and purchased new phone numbers for the employees who will communicate with foreign customers. And how he configured Kerio Operator?

1. In the administration interface in section Configuration > Call Routing , add a new route for incoming calls.
2. Connect it to the provider, open the edit dialog by clicking on the route in table Interfaces and routing of incoming calls.
3. Select a language on tab Advanced.
4. Select a country on tab Advanced. Each country has different standards for indication tones during calls (e.g. beeps, ringing tones, etc.).

Setting a different language for a call queue

If you wish to change the language for call queues, not for the entire route, go to section Configuration > Call Queues.

How to add a new language to the PBX

If the language sets (voice records) provided in Kerio Operator do not satisfy your needs, you can download or buy different language sets and import them to the PBX. You can download the language sets (free or paid), for example, in the following sites:

• http://www.voip-info.org/
• http://downloads.asterisk.org/

You can extract any language set archive and create your own voice records (provided you keep the file structure).

To add a new language:

1. In the Kerio Operator administration interface, go to Configuration > Advanced Options > Telephony.
2. Next to the Default phone language field, click Configure.
3. In the Voice Prompts dialog box, click Add.
4. Type a name of the voice prompt.
5. Select a language syntax.
6. Click Upload and select your sound package.

7. Click OK and click Close.
8. In the Default phone language field, select the new language.
9. Click Apply.

Changing indication tones according to countries

Each country has different standards for indication tones during calls (e.g. beeps, ringing tones, etc.).

You can change the settings in the administration interface.

To select a default country for your PBX, go to Configuration > Advanced Options > Telephony.

Example

Live And Let Laugh Inc has the following configuration:

• Joan Giggle, receptionist and operator, uses extension 100 and wishes the phone to communicate with her in the Happish language.
• Brian Snigger, receptionist and operator, uses extension 200 and is satisfied with the default language, which is English.
• Phoney VoIP, an interface for incoming calls, is configured in Kerio Operator with the default language — English. This interface is operated by Brian Snigger.
• Telephium VoIP, an interface for incoming calls, is configured in Kerio Operator for communication with customers from the Bliss Seekers Land (in Cravish). This interface is operated by Joan Giggle.
• The default language in Kerio Operator is English.
• Voicemail is enabled and the extension for accessing the voicemail is 50.

Scenario 1:

When Brian Snigger calls Joan Giggle (200 > 100) or when Brian Snigger calls the voicemail (200 > 50), the automatic announcements are in English.

Scenario 2:

When Joan Giggle calls Brian Snigger (200 > 100) or when Joan Giggle calls the voicemail (200 > 50), the automatic announcements are in Happish.

Scenario 3:

Customers calling via the Phoney VOIP interfaces will hear announcements in the default language (English).

Scenario 4:

Customers calling via the Telephun VOIP interfaces will hear announcements in Cravish.