I can’t see the spam/not spam buttons

Under normal circumstances, within Outlook 2000, 2002, and 2003 you will see an additional Toolbar for the Kerio Outlook Connector. This Toolbar contains two buttons for marking messages as "spam", or "not spam". These buttons can be used in situations where the mail server incorrectly marked a message as spam and you want to inform the mail server that the message was actually not spam (or vice-versa), in order to decrease the possibility of similar mistakes in the future. Another symptom is that some or all of the Kerio specific menus tabs are missing from the Options within Outlook. The "About Kerio Outlook Connector" option may also be missing from the Help menu.

In case you cannot see the Kerio Outlook Connector Toolbar, there are several possible solutions:

  • Make sure Outlook has all the latest updates and service packs. Refer to http://officeupdate.microsoft.com
  • Make sure you are running the latest version of Kerio MailServer, and that the Outlook Connector version matches the build of the server.
  • Try creating a new profile from the Mail item in the Control Panel, located from the Start menu > Settings.
  • Make sure that no items have been disabled (2002 and 2003 only). Disabled items can be viewed under the Help > About Microsoft Office Outlook. Disabled items can be reenabled from this dialog.