Introduction to Kayako Query Language (KQL)

Your GFI HelpDesk helpdesk contains a variety of out-of-the-box reports, so if you're not comfortable writing your own reports using the Kayako Query Language, don't worry. See our Introduction to building and running reports article for more information.

A line of KQL (a KQL statement) specifies what information to include in your report, on what conditions and how to display the information. Every report in your GFI HelpDesk helpdesk is defined by a KQL statement, and each report can be opened and its KQL statement tweaked or copied as a template for another report.

If you are familiar with SQL, you can treat KQL almost exactly the same (except we have added some Kayako-specific features).