KQL matrix reports are broken after an upgrade

If you upgraded your GFI HelpDesk to version 4.93.01 and try to run a matrix report, you may notice issues such as:

  • Report not generating an output or no data is showing
  • Report is producing blank pages
  • Report does not run on schedule
  • Report is showing as HTML content instead of an Excell format

This issue is a known bug in GFI HelpDesk 4.93.01. This topic provides information on how to fix this issue.

If you are using GFI HelpDesk 4.93.01, then you are likely to encounter this issue since it is a known bug on this version which was fixed in GFI HelpDesk 4.93.02 and higher versions. So to resolve this issue, you need to upgrade your helpdesk to the latest version available.

To upgrade to the latest version of GFI HelpDesk, visit the Upgrading or Downgrading Your GFI HelpDesk.